Frequently Asked Questions

What is Safe Harbor Escape Rooms?

Safe Harbor Escape Rooms creates excitement and thrills for all players and reinvigorates players’ love for games in two different themed rooms. You and your friends can choose between two brand new rooms that are historically significant and local to the area, The Murder at The George Hotel and The Culper Spy Ring of Gen. George Washington. We invite you to try both escape rooms before they are rotated out to make room for new rooms!

 
 
 

What an escape room?

Escape Rooms are live-action and team-based games where your team is “locked” inside a room. You will discover clues, solve puzzles, and accomplish tasks in order to escape the room in a limited amount of time.
 

How do I book a room?

We recommend you book the game through our website → Book Now

You can also give us a call at (203) 493-2204, and one of our staff members will help you make your reservation.
 

Is there parking?

We are located at Captain’s Cove Seaport which has a large parking lot.
 

When should i arrive?

Please arrive at least 15 minutes before the game starts. Late arrivals may not be admitted or have less time to complete the game.
 

am i really locked in the room?

No, you can leave anytime by turning the handle. The last clue is to the keypad on the door which will blink green for successful or red for unsuccessful.
 

Can I get hints during the game?

Yes, you can get a hint at any time by asking for “Help” or a “Hint”.

Can i cancel or reschedule my game?

Unfortunately once the booking is confirmed, all sales are final and not refundable. If you want to reschedule your game, please give us a call at (203) 493-2204 or email us at info@safeharborescaperooms.com at least one day before your game. A rescheduling fee of 50%o of the ticket price will be applied. No rescheduling after game starts.

Will I play with other people i don’t know?

No, all of our games are private games for your group only.

Can i bring my child with me?

Children under 14 must be accompanied by an adult. The game might be too complex for kids under 10.

Where can i fill out a Waiver?

Each escape room participant is required to fill out a waiver before each game at Safe Harbor Escape Rooms. You can either do it on site or online here.

Parent or guardian signature is required for minor under age of 18.